How can we help you?

Our products typically arrive within 2 to 3 business days.  Overnight shipping is available at an additional cost.

However, due to COVID and other constraints, carriers nationally are experiencing increased delivery times and lags on package tracking. If you experience unexplained delays, we recommend reaching out to the carrier directly for an update.

Yes, this is possible for some countries within the EU. We must receive your order by 12:00 CEST for same day shipping. Please check the website for current transit times and prices.

If the Medipaw product is not right for you or your patient, return it clean and undamaged within 10 days of delivery and we will refund the purchase price less any shipping and handling charges. We will credit your original form of payment.

The soft bandage boot has a durable, anti-skid sole made of flexible rubber that protect soft bandages for up to two weeks. The rugged x-boot has a molded cup sole that accommodates hard casts, splints, thicker bandages and active patients for up to six weeks.

Yes.  Many young or high energy patients benefit from the rugged x-boot for protecting soft bandages.  Please measure carefully with the soft bandage in place to ensure a secure fit.

No. The boot is waterproof for puddles, rain, snow, dew, and sprinklers but not for submersion in bodies of water.

The boot is secured with Velcro® straps and an upper drawstring. The inside has a polyurethane coating that adheres well to bandaging material.

If the boot is sized properly to fit over a bandage, splint, or cast, the interior coating ensures that it will not slip.

Yes, the boot is washable in cool water on a gentle cycle. However, hang dry and never put the boot in the dryer as that will ruin seam tape and polyurethane coating.

These boots are designed to protect the cast or bandage while patients are outdoors.  The boot’s nylon shaft is lined with a microporous polyurethane coating. This feature allows the boot to breathe and minimizes moisture buildup inside. In warm and damp climates, we do not recommend wearing for extended periods of time, unless the patient is in a cool environment. If there is a need for constant bandage protection, we suggest that owners and clinicians check the boot inside frequently to make sure there is no moisture near the wound. Boots, in general should be worn under supervision for bathroom breaks and short walks.

Left unattended, not too much. However, patients wear the boot primarily when out for short and/or leashed walks under supervision to protect the bandage and ultimately the wound. The boot for dogs, used with care, diminishes the risk of chewing.

We guarantee our product and provide refunds for any manufacturing defects within 30 days of purchase.

Yes, live help is available in North America by calling us at 1-800-245-3413, 9am-5pm M-F Eastern Standard Time.

Yes, many larger dogs wear a smaller size.  The width of paw with bandage varies amongst all breeds and sizes.

As it is designed for indoors and short trips outdoors, we suggest wearing our Rugged X-Boot over the healing boot to ensure waterproof protection during inclement weather.

The healing slim boot protects all wounds that are in the end stages of healing, such as lick granulomas, interdigital cysts, burns, puncture wounds, lacerations, hot spots, degloving, excessive licking and irritation.

Velcro® straps and an upper drawstring keep the boot securely on.

Yes, the boot is washable in cool water on a gentle cycle. However, hang to dry.  We recommend having a spare healing slim boot handy to use during the laundry cycle.

This boot is meant to be worn for short periods of time. It is important to monitor the boot every 2-3 hours for signs of infection foul odor, swelling, warmth, redness/discoloration, discharge, and rash. Use only with the guidance from your veterinarian.

Left unattended, not too much. However, patients wear the boot primarily when under supervision.

We guarantee our product and provide refunds for any manufacturing defects within 30 days of purchase.

Yes, live help is available in North America by calling us at 1-800-245-3413, 9am-5pm M-F Eastern Standard Time.

Yes, usually dogs and cats tolerate the suit. It’s like a onesie or a T-shirt except that the Medipaw® Protective Suit is anatomically designed for cats and dogs. For sizing, it’s better to choose slightly smaller as the material will stretch. We recommend placing the suit on the patient as soon after surgery as possible. This gives the pet a warm, secure feeling and allows for easier adjustment. Pay special attention when a wound is irritating your pet, as they may try to scratch, lick and sometimes bite around the affected area.

No. The protective pet garment can function as a cat shirt or a dog shirt if it protects the affected area; the pants aren’t always necessary. However, if your patient needs to wear the pants (to hold a diaper in place, etc.), they will need to secure it with the shirt.

The colored stitching and logo designate size.

The cat pants have a larger tail opening so they can use the litter box without removal or opening of the suit (not for use with incontinence). You can always use a dog suit for a cat, which requires a smaller tail opening!

The suit is designed to provide full protection. When dogs need to go out to “do their business,” owners can easily take the pants off, roll the shirt for dogs up the torso and put back on securely with the Velcro® when coming back inside.

No. Medipaw® Protective Suits are all black with color-coded stitching for easy size identification.

Of course! Pet owners can decide if the Medipaw® Protective Suit is suitable for their pet. Fortunately most animals accept it. In the case of excessive licking we recommend insertion of gauze or a sanitary pad in the pocket to keep the wound dry.

Yes, the suit is washable in cold water only because of the Velcro®. Clients typically purchase two suits so the patient is always covered during the laundry cycle.

We guarantee our product and provide refunds for any manufacturing defects within 30 days of purchase.

Yes, we accept returns within 10 days of receipt. For the reason, we highly recommend that you utilize the sizing chart so you can “measure twice and order once.” We always advise choosing a tighter fit because during usage the Medipaw® Protective Suits will stretch somewhat.